fg61's Privacy Policy

1. Types of Information Collected

To provide you with services on the fg61 platform, we collect various types of information as listed below. This information is essential for improving the quality of our services and keeping you secure.

1.1 Personally Identifiable Information

During account registration and while using our services, we may collect the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)
• Account username and password (stored in encrypted form)

1.2 Financial Information

To process transactions and handle payments, we collect the following information:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Transaction history and amounts
• Deposit and withdrawal records

Important: We never store your full payment PIN or password.

1.3 Technical Information

To ensure the security and functionality of the platform, we automatically collect the following technical information:

• IP address and device identification information
• Browser type and operating system
• Platform access time and session duration
• Usage patterns and navigation information
• Login time and logout time

2. How Information Is Collected

fg61 collects your information through the methods described below:

2.1 Direct Collection

When you create an account on our platform, carry out transactions, or contact our customer support, you provide information directly. Providing this information is entirely voluntary; however, if certain information is not provided, some services may not be available to you.

2.2 Automatic Collection

When you use the fg61 platform, some information is collected automatically. This includes cookies, log files, and various tracking technologies. This automatic collection of information is necessary for the security and functionality of the platform.

2.3 From Third Parties

We may sometimes receive information from payment processors or identity verification service providers. This information is used solely to verify your identity and validate financial transactions.

3. Purpose of Using Information

fg61 uses your information only for the purposes listed below. Information is never used for any unethical or unauthorized purpose.

• Account Management: For creating, verifying, and securely maintaining your account.
• Transaction Processing: For managing all financial transactions including deposits, withdrawals, and bonus payments.
• Customer Support: Our 24/7 support team uses your information to resolve your questions, complaints, or issues.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalized Experience: To provide content and offers tailored to your preferences.

4. Information Storage and Security

Protecting your personal information is our highest priority. fg61 uses industry-standard security measures to keep your information secure.

4.1 Technical Security Measures

• All data transmission is secured using SSL (Secure Socket Layer) encryption technology.
• Passwords and sensitive information are stored using advanced hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems remain active at all times.
• Two-factor authentication is available.

4.2 Data Retention Period

We do not retain your information beyond the necessary period. Generally:

• All information is retained while your account is active.
• After an account is closed, certain information may be retained for a specified period as required by law.
• Financial transaction records are required to be retained for a defined period as per regulations.

5. Sharing Information with Third Parties

fg61 does not sell your personal information to any third party. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

Only the necessary information is shared with payment processors, identity verification providers, and technology service providers. These partners are also required to follow the same standard of privacy policy.

5.2 Legal Obligations

In the case of a court order, government directive, or legal requirement, information may be provided to the relevant authorities. In such cases, we will make every effort to notify you in advance where possible.

5.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred; however, the protections of this privacy policy will continue to apply.

6. Cookies and Tracking Technologies

The fg61 platform uses various types of cookies. Cookies are small data files stored on your device that help improve the functionality of the platform.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. Without them, it is not possible to maintain login sessions or carry out secure transactions. These cookies cannot be disabled.

6.2 Performance Cookies

These cookies are used to remember your preferences and language settings, and to analyze the quality of the service.

6.3 Cookie Controls

You can control or delete most cookies through your browser settings. However, please note that disabling cookies may cause some features of the platform to not work properly.

7. Your Rights

As a fg61 user, you have the following rights regarding your personal information. Contact us to exercise these rights.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted (complete deletion may not be possible if there are legal obligations).
• Right to Restrict Processing: In some cases, you can request that the processing of your information be restricted.
• Right to Object: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

8. Privacy of Minors

The fg61 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.

If we are informed or become aware that a person under the age of 21 has created an account on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us at [email protected].

9. International Data Transfers

fg61's servers and service providers may be located in various countries. Even if your information is transferred outside of Bangladesh, we ensure that it receives the same level of protection as described in this privacy policy.

For international data transfers, we comply with applicable legal frameworks and international standard data protection agreements.

10. Changes to This Policy

fg61 may update this privacy policy from time to time. When changes are made:

• The date of the update will be displayed on this page.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after an update will be considered as your consent to the new policy.
• You are advised to revisit this page from time to time.

11. Contact

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights related to your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available on the fg61 website

We will make every effort to respond to your contact as quickly as possible. Privacy-related urgent matters are handled with the highest priority.